Terms & Conditions

Terms & Conditions


By completing the registration form, I/we (the delegate/s) hereby agree to the following terms and conditions:


Cancellations and substitutions:
Registrations incur a 50% liability once a booking has been made online, by fax, e-mail or post up to 30 days before the event. There will be no refunds for cancellations received 30 days or less prior to the event.

Delegate substitutions are permitted from the same company if the registered delegate cannot attend. Credit notes valid for 1 year are also available without deductions. These credit notes are valid towards any events organised by Merlien Institute.

To receive a credit note or 50% refund, MERLIEN must receive your cancellation in writing by Email or post. Refunds are subject to a €90,- administration fee in addition to any cancellation charges.

It may be necessary to change the content, timing, venue or speaker line-up of the event, MERLIEN cannot be held liable for such changes nor for prior notification of these changes. Should there for any reason be any changes, or the event cancelled due to terrorism, war, extreme weather conditions, industrial action, acts of gods or any eventually beyond the control of MERLIEN, we shall endeavour to reschedule the event, but the customer hereby indemnifies MERLIEN and holds MERLIEN harmless from and against any and all costs, damages and expenses, including legal and medical fees which are incurred by the customer.

Any person who attends Merlien’s events grants permission to MERLIEN to record his or her audio/visual/ images, including but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose, including advertisements for future programs and events. It is understood that this material will be used in a legitimate manner, both internally and outside this organisation and is not intended to cause any harm or undue embarrassment to the parties involved.

Privacy policy:
The personal information obtained from this form will only be used for purposes relating to the conference. You may receive additional information regarding future events from MERLIEN. Your name and contact details may be passed on to conference delegates, sponsors or exhibitors.